Services / Request an Interpreter
How to Request an Interpreter
WITHdirection coordinates interpreting with attention to language, setting, preparation, team configuration, and communication access — not just availability. Use this page to understand how to request an interpreter, what information we need, and what happens after you submit a request.
How It Works
Our Process
Every assignment follows an intentional sequence — but the starting point is always the Deaf client’s communication preferences, access needs, and lived language context. Interpreter matching is not a secondary step for us; it is the core of responsible service design.
- 01
Understand the Deaf Client's Preferences
We begin by learning about the Deaf client, participant, presenter, staff member, or audience — language preferences, communication style, interpreter preferences, prior working relationships, access goals, and any cultural or contextual factors that affect the assignment.
- 02
Scope the Assignment
We review the setting, goals, timeline, format, audience, subject matter, and access requirements so we can identify the right service model, team structure, quote, or agreement.
- 03
Match the Interpreter Team
We prioritize client/interpreter fit. Interpreters are selected based on language expertise, specialization, cultural knowledge, setting, credentials, preparation capacity, and whether they are an appropriate match for the Deaf client’s communication needs.
- 04
Confirm & Coordinate
We confirm the appropriate quote, agreement, or scope of work; coordinate logistics; and confirm interpreter coverage in writing once team placement is complete.
- 05
Prepare & Deliver
Our interpreters receive materials in advance, conduct preparation as needed, and deliver professional, punctual, culturally responsive service.
- 06
Follow Up
After the assignment, we confirm any scope changes or overtime, issue or update the invoice, and use feedback to strengthen future client/interpreter matching.
Who It’s For
When to Submit a Request
Use the request process for any setting where Deaf participants, presenters, staff, or audiences are involved. If you are a new client, let us know in your request so we can set up billing, communication preferences, and a point of contact.
- Public programs
- Meetings
- Webinars
- Conferences
- Legal or high-stakes settings
- Arts and cultural events
- Educational programs
- Community events
- International Sign requests
- Recurring or regularly scheduled services
Before You Submit
What Information Should You Prepare?
The more context we receive in advance, the more accurately we can match the interpreting team to the Deaf client’s preferences, communication style, and the demands of the setting.
- Organization name
- Main point of contact
- Event title or meeting purpose
- Date, time, and time zone
- Location or platform
- Format: in-person, hybrid, or virtual
- Languages needed (ASL, English, International Sign, BSL, or another combination)
- Expected audience size
- Whether Deaf presenters, panelists, staff, or audience members will participate
- Agenda, run of show, slides, scripts, or preparation materials
- Recording or livestream plans
- Billing contact and payment requirements
- Any accessibility or platform considerations
After You Submit
What Happens Next
- 01
We review the request
We review the date, setting, language needs, access goals, interpreter availability, and team configuration.
- 02
We may ask follow-up questions
Some requests require clarification about format, audience, content, platform setup, Deaf participant involvement, or preparation materials.
- 03
We determine the appropriate service model
Depending on the request, we may recommend a per-event quote, a bundled quote for multiple events, a standing agreement for recurring services, a community partner structure, or a custom scope of work.
- 04
We issue a quote or agreement
For one-time events, the quote may function as the event-specific written agreement once accepted. For recurring services, a standing agreement or contract may be required.
- 05
Interpreter coverage is confirmed in writing
A quote or request submission is not the same as confirmed interpreter coverage. Coverage is confirmed only after the client gives written approval and interpreter team placement has been completed and confirmed by WITHdirection in writing.
How far in advance should I request services?
Please submit requests as early as possible. For standard events, 2–3 weeks’ notice is strongly encouraged. Complex, legal, conference, international, multilingual, theatrical, or high-profile events may require more lead time.
Requests received within 72 hours / 3 business days may be subject to a rush surcharge and may be limited by interpreter availability.
Are single-interpreter requests accepted?
Sometimes — single-interpreter requests are reviewed case by case. Many settings require a team of interpreters to maintain accuracy, continuity, ethical practice, and interpreter well-being. Factors include length, complexity, number of participants, platform setup, language direction, and whether Deaf participants are presenting or actively participating.
If you are considering a single interpreter, please inquire first so we can confirm whether that configuration is appropriate.
Our Commitment
What to Expect From WITHdirection
We treat access as a professional service — planned, prepared, and grounded in the context of your event.
- Coordination and decision-making by Deaf professionals
- Deaf client preference-centered interpreter matching
- Professional matching based on setting, language needs, cultural context, and prior working relationships when known
- Clear communication before services are confirmed
- A written quote or agreement before work begins
- Preparation requests when content requires advance review
- Attention to sightlines, platform access, pacing, and communication flow
- Confidentiality and professional ethical standards
- Follow-up when scope, schedule, or access needs change
Ready to Request an Interpreter?
Submit a request with as much detail as you have. We'll review the setting, timing, language needs, and access goals, then recommend the right next step.